Refund Policy

Refund Eligibility

Customers may request a refund or replacement if they receive damaged, defective, expired, or incorrect products from UniverseItems.

Non-Refundable Situations

• Products damaged after delivery
• Opened or partially used grocery items
• Refund requests raised after the allowed time period
• Incorrect delivery address provided by customer

Refund Request Timeline

Customers must report refund or replacement requests within 24 hours of receiving the order along with proper images or proof of the issue.

Replacement Policy

Eligible products may be replaced with a fresh item based on product availability and verification process.

Refund Processing Time

Approved refunds are generally processed within 5 to 7 business days through the original payment method.

Cancellation Policy

Orders can be cancelled before shipment confirmation. Once the order is shipped, cancellation requests may not be accepted.

Quality Assurance

We carefully inspect all products before dispatch to ensure freshness, packaging quality, and customer satisfaction.

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Last Updated: May 2026